Tuesday, November 01, 2005

The STi Experience

Firest of all I have to say that a lot of things didn't happen today that I thought would happen. First, no new phones were introduced, and the LG 225 cameraphone did not go live. Second, though text messaging started to be charged, no new services came out. Web, according to the reps, should be out at the end of this week, along with picture messaging.

OK. Now for really why I posted. I sent six text messages and received three today, thinking that they were free, as I didn't immediately get charged for them. As it turned out, there was actually a bug in the system, so the 45 cents was deducted later in the day. I can live with that.

At the time I was sending the text messages I also tried to call my mom's cell phone. As usual it was off, and, as luck would have it, Cellular One decided to give me a busy beep (for which I was charged) instead of the free-for-me "The customer you have called cannot be reached at this time" message. Twelve cents gone. I can live with that too.

Then, somehow, I might've or might've not pressed the 1 key and hit send. I don't think that I did it but there is a chance that I might have. That "One second call" cost me 22 cents. After about 45 minutes on the phone with a pretty helpful STi rep, most of which spent on hold waiting for STi's system to get everything straightened out, the 22 cents was refunded. Heym I didn't have to pay anything for the call (from my cell phone) and spent the hold time working on homework :).

I'm satisfied now. I just hope that they get the kinks worked out of text messaging and out of their accounting system. STi, if you're listening out there, or rather looking, we prepaid people would like an online account viewer like Cingular GoPhone has. Can you get it for us? :)

I maintain (and hope I spelled it correctly) that STi is a fine company to deal with on prepaid service. It is still my favorite. But keep in mind that if you get a text message saying that on X day X service will be charged X amount per X usage, you'd better believe it, though you might think you aren't charged for it at first on X date. Now about phone releases on websites I can't make that written-in-stone generalization, but still...

Discuss at the STi Forum

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